Here are some details ahead of your upcoming appointment;

Pre-Care, before your appointment.

To achieve the best healed results, please follow these guidelines before your treatment:

  • Do not consume alcohol for 24 hours before your appointment.

  • Avoid caffeine on the day of your treatment where possible, as it can increase sensitivity and bleeding.

  • Do not take blood-thinning medication such as aspirin or ibuprofen for 24–48 hours before your appointment unless prescribed by your doctor.

  • Avoid sunbathing, sunbeds, or arriving with sunburnt skin.

  • Do not have Botox or anti-wrinkle injections within 2 weeks before or your appointment.

  • Avoid chemical peels, microneedling, laser treatments, or strong facial treatments on the brow area for at least 2–4 weeks beforehand.

  • Stop using retinol, prescription vitamin A products, AHAs, BHAs, and exfoliating skincare around the brow area for 7 days before your appointment.

  • If possible arrive with clean skin and avoid wearing heavy makeup around the eyebrows.

  • Please inform your practitioner of any changes to your medical history, medications, pregnancy, breastfeeding, or skin conditions before treatment.

    On arrival, please park on the red turning area next to my driveway.
    If you are early please wait until your scheduled appointment time before coming to the door as I may not be ready for you, I may be with other clients etc.
    Just a reminder that you should not drink alcohol or take tablets such as aspirin or ibuprofen 24 hours before your appointment, as they thin your blood and affect retention of the pigment and may cause extra scabbing during the healing process. 

    The remaining balance of is payable on the day of your treatment with either cash or bank transfer prior to the appointment, or at the appointment with mobile online banking - unfortunately I don't have a card machine. 

    If you're currently taking antibiotics or have had antibiotics within the last 7 days we will need to reschedule your appointment as it will affect the retention of the pigment.
    My relaxing treatment room, located within my home which is nestled in the woodland setting of Regency Manor Estate at Wynyard. 

    Your appointment will take place at this address - 

    16 Fox Covert Close
    Regency Manor
    Wynyard 
    TS22 5TT

    You will need to search for Roxbrows on Google Maps or Apple Maps, please make sure the postcode is TS22 5TT. 

    I understand some clients may feel the need to bring someone along with them, where possible due to the nature of the treatment, it is preferable that someone else does not attend so I can work without distraction. 

    If someone must be with you, please contact me in advance to discuss this. 
    Unfortunately children will not be able to attend as my insurance does not cover anyone under 18.
    I use stringent hygiene controls with every client, all surfaces and equipment are disinfected, I wear face masks and disposable gloves to prevent any fluid transmission.
    For both our peace of mind and safety I'd ask that during the treatment please wear your mask as we will be in close contact, you don't need to wear it until actually starting the treatment though.  

    Cancellation policy:

    • All deposits are non-refundable, once you have paid your deposit you are committing to having this procedure and the appointment time has been booked out for your treatment. 
    • If you need to reschedule more than 5 days before your appointment, the deposit can be transferred over to your new appointment.
    • If you need to reschedule and are between 2-5 days of the appointment, 50% of your deposit will be transferred to your new appointment. 
    • If you reschedule with 48 hours notice or less you will lose 100% of your deposit. 
    • If you do not show up for your appointment you will lose your deposit and another deposit will be required to make a new booking. 


Top-up appointment policy:

For your top-up that is included in the price of your initial brow appointment I have a similar policy;

• If you need to reschedule more than 5 days before your top up appointment, there is no charge. 
• If you need to reschedule your appointment between 2-5 days before, there will be a £25 charge to make a new appointment. 
• If you cancel/reschedule less than 48 hours before your appointment there will be a £50 charge to book a new appointment. 

• Rescheduling on the day of your appointment will incur a top-up cost of £85 to re-book the appointment.
• If you do not show up for your appointment, a full top-up cost of £170 will be required to book another appointment.

Your top-up included in the initial price is applicable within 3 months of your first treatment, after 3 months an appointment is £170

See you soon! 

Regards, 

Roxanna